Welcome to the Fixzo User & Tasker apps. This Privacy Policy explains what information we collect, how we use it, when and why we share it, and the choices you have regarding your information. By using our apps you agree to the practices described in this policy.
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, and profile photo (when you choose to provide them).
- Location Information:
- Precise and Approximate Location: We access and collect precise GPS location and approximate network-based location data from your mobile device.
- Customer / User Location: We collect location data when the app is active in the foreground to help you set and confirm your service address, discover nearby available Taskers, estimate service arrival times, and calculate distances.
- Tasker / Service Provider Location: We collect location data while the app is running in the foreground, and when granted, in the background during active assignments or when on-duty. This enables real-time assignment of nearby jobs, turn-by-turn navigation to customer locations, and live arrival tracking for customers waiting for service.
- Device Permissions: Location access is only requested with your explicit consent via device permission dialogs, and you may disable location tracking at any time in your device settings (noting that certain location-dependent features may then be limited).
- Booking Details: Service type, date, time, task description and other booking-related data necessary to schedule and complete tasks.
- Payment Information: Payment method and transaction details. Payment processing is handled securely by trusted third-party payment processors — we do not store full payment card numbers on our servers.
- Device & Usage Data: Device type, operating system, app version, crash reports, analytics, and how you use the app to help us improve performance and features.
2. How We Use Your Information
We use the information we collect for purposes including:
- To provide and maintain the app, process bookings, and manage payments.
- Location-Based Matching & Tracking: To connect customers with nearby taskers, provide navigation assistance to the service destination, display live tracking of taskers to customers during an active job, and verify task arrival and completion.
- To communicate important updates, booking confirmations, and notifications.
- To improve and personalize the app experience, diagnose issues, and analyze usage patterns.
- To comply with legal obligations, prevent fraudulent activity, and enforce our terms of service.
3. Data Sharing
We will not sell your personal data to third parties. We may share information in the following cases:
- With service providers (for example, payment processors, map/navigation service providers such as Google Maps, analytics providers, and cloud hosts) who perform services on our behalf and are contractually required to protect your data.
- Between Customers and Taskers: When a booking is made, the customer's service address/location is shared with the assigned Tasker to complete the requested service. During an active job, the Tasker's real-time location is shared with the customer to enable arrival tracking.
- When required by law or to respond to lawful requests by public authorities, to protect our rights, or to prevent harm.
4. Data Retention
We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will permanently delete your personal data from our systems unless retention is required by law or for legitimate business purposes (e.g., fraud prevention).
5. Security
We implement industry-standard technical and organizational measures to protect your data, such as encryption in transit and access controls. However, no method of transmission over the internet or electronic storage is completely secure — we cannot guarantee absolute security.
6. Your Rights
You have control over your personal information. Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your personal data.
- Update or correct inaccurate information.
- Request deletion of your personal data — you may delete your account via the app; this permanently removes your data unless otherwise required to be retained.
- Object to or restrict processing, revoke location permissions in device settings, and request data portability where applicable.
To exercise these rights, please use the Profile section in the app or contact us using the information below.
7. Children’s Privacy
Our apps are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided personal data, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, we will post the updated policy in the app and may send notifications. The date at the top of this document indicates when it was last updated.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: mercurysoftech@gmail.com
Play Store–friendly summary
We collect personal details (name, email, phone), location data (precise and approximate GPS/network location for job dispatching, nearby provider discovery, navigation, and live arrival tracking), booking and payment info (securely processed), and device/usage data. Your location and personal data are never sold — they are only used to facilitate services between users and taskers and shared with essential service providers (e.g., mapping and payment services). You can access, update, or delete your data or revoke location permissions at any time via your device settings or app profile. Contact: mercurysoftech@gmail.com.